Key questions to be prepared for when quoting.
Many individuals can claim to be a tree surgeon (arborist), advertise their services online, and offer tree care services without proper qualifications or experience.
As an arborist, when you arrive on-site, clients will likely ask important key questions to ensure their trees are in good hands. Here are some Arborist key questions you should be prepared to answer:
- Are you insured? Be ready to show proof of your insurance, including employer and public liability.
- What standards do you work to? Confirm your work aligns with BS3998:2010 for tree work.
- What qualifications do you hold? Have certifications ready, especially for chainsaw use (NPTC/Lantra).
- Can I see examples of your work? Always have references or past client work to share, check out how we do it.
- What’s included in the quote? Ensure your quotation covers full details of the job, VAT, risk assessments, and plans for timber, brushwood, and stumps.
Being prepared to answer these key questions shows professionalism and builds client confidence, helping you stand out as a trusted arborist!
Download the full guide by trees.org.uk HERE and stay ahead of your competitors. Or check out our FAQs section for some of the top questions Arborists are asking us.
